MADRID, Spain.- This Monday morning, Amazon Web Services (AWS), the largest world cloud server networkregister technical problemswhich causes all types of incidents and outages in social networks, online gaming platforms, computer systems, websites and applications.
“We are investigating the increase in error rates and latencies of multiple AWS services,” explains the Amazon company on its website, and notes that it is “actively working to both mitigate the problem and understand its root cause.”
| URGENT: Amazon’s cloud is down worldwide and this forces hundreds of apps and websites to not function properly. pic.twitter.com/hRNS6nIljS
— Alerta News 24 (@AlertNews24) October 20, 2025
An hour after the incident was first reported, AWS had counted 17 services on its platform affected and even one of them completely interrupted.
According to the portal Downdetectorat that time thousands of incidents were registered both related to AWS and its services, as well as hundreds of social networks, websites, virtual gaming platforms and mobile applications.
Even the engine artificial intelligence Perplexity had difficulty functioning, as well as the Alexa virtual assistant or the television platform (both from Amazon), or games as popular as Fortnite or Clash Royale.
Amazon assures that most of its services have recovered
| BREAKING — Hundreds of applications and web services were taken offline this morning following a massive outage to Amazon Cloud Services (AWS), affecting key platforms globally. pic.twitter.com/C7uhpitd5t
— UHN Plus (@UHN_Plus) October 20, 2025
Amazon Web Services (AWS) assures that the majority of its services have already recovered after the errors detected in one of its US regions, which caused incidents a thousands of users around the world.
The largest network of cloud servers in the world reported this Monday that it is working to achieve a complete resolution of the service after the outage that affected social networks, gaming platforms, computer systems, websites and applications around the world.
At the moment most requests to AWS services should be being processed “correctly”, although errors can still be detected due to the backlog of requests in queue.
Shortly after the incident, AWS claimed to have identified a possible cause of the recorded problem and that the key was in one of its US data centers.
The reported errors have taken place in the Northern Virginia AWS FacilitiesUnited States, one of the largest and oldest data centers of this company, as confirmed by the company.
After two hours since the incident was first reported, AWS had counted a total of 58 services on its platform affected and even one of them completely interrupted, Amazon DynamoDB – a database.
Precisely that Amazon service and the process it follows to communicate with the aforementioned US data center is what seems to be at the origin of the problem, according to the details that AWS has offered on its website.
Netflix, Microsoft and Fortnite, among those affected by the fall of Amazon Web Services
User reports indicate problems with Playstation Network since 3:19 AM EDT.
How is it affecting you? #PlaystationNetworkDownhttps://t.co/FUuKl1GHAD— Downdetector (@downdetector) October 20, 2025
Netflixhe Fortnite video game y Microsoft are some of the platforms that were affected by the fall of Amazon Web Services (AWS), the largest network of cloud servers in the world.
According to the Downdetector portal, Microsoft is now among the platforms most affected by the fall of AWS, and at 8:15 local time (06:15 am, central Mexico time) up to 78 failures had been reported in Microsoft Outlook, related to the server connection, the reception of data – such as emails – and the login.
Your cloud platform, Microsoft 365which combines services such as Word, Excel or Powerpoint, has also reported errors this morning, possibly linked to the problem with AWS.
User reports indicate problems with Apple TV since 11:57 PM EDT.
How is it affecting you? #AppleTvDownhttps://t.co/wiYYG7XtP6— Downdetector (@downdetector) October 20, 2025
Specifically, users tell Downdetector that these failures are related to the server connection, the OneDrive storage service, and the Word document program.
Meanwhile, Internet users report that 69% of Microsoft Teams failuresa workspace that allows real-time communication, are related to the connection with the server; 23% with access to video conferences and 9% with audio quality.
For their part, users have reported throughout the morning multiple failures on Netflixlinked above all to the playback of series and movies, the server connection and the login to the platform.
User reports indicate problems with Verizon since 4:08 AM EDT.
How is it affecting you? #VerizonDownhttps://t.co/JkjQqjf7Y6— Downdetector (@downdetector) October 20, 2025
Another of the most affected by the AWS problem is Youtube: Downdetector received 149 bug reports on YouTube at 4:00 local time (8:00 GMT), and throughout the morning it continues to suffer errors in the playback of its videos and the operation of its website and its application.
Social networks such as Facebook or Snapchat have also been the subject of incidents, especially regarding their applications, and even Google has suffered the consequences of this fall, with a peak of errors at 4 in the morning, when 140 failures were reported.
In the field of video games, more than 5,000 incidents were reported in Fortnite at 3:30 (7:30 GMT), as well as more than 800 on the Playstation Network website. Other popular games such as Roblox, Pokemon or Clash Royale have also been affected.
Users have also reported errors in the airline apps like United or Deltawhere they could not access their flight tickets, and in banking services such as Venmo – which is used to send money – or the streaming platforms Disney + and Hulu.
Just as in the Perplexity artificial intelligence enginethe virtual assistant Alexa or the television platform (both from Amazon).
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