LONDON (IT BOLTWISE) – OpenAI has released new estimates showing that a small percentage of ChatGPT users are showing signs of mental health emergencies. This revelation raises questions about the responsibility of AI companies, especially given the increasing number of users and the associated risks.
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OpenAI recently published data indicating that about 0.07% of ChatGPT users show signs of mental crises such as mania, psychosis or suicidal ideation. Given the massive user base of 800 million weekly active users, this could affect a significant number of people. This disclosure has raised concerns about AI companies’ responsibilities to their users.
To respond to these challenges, OpenAI has built a network of over 170 experts in psychiatry, psychology and primary care working in 60 countries. These experts have developed a series of responses to encourage users to seek help in the real world. OpenAI’s AI has been trained to be sensitive to conversations that contain signs of delusion or mania and to detect indirect clues about self-harm or suicide risks.
However, the publication of this data has also attracted criticism. Dr. Jason Nagata of the University of California, San Francisco, points out that even a small percentage in such a large user base affects a significant number of people. He points out that while AI can expand access to mental health support, it also has its limitations. These concerns are compounded by legal challenges, such as the lawsuit by a California couple who blame OpenAI for the death of their son, who took his own life after a ChatGPT conversation.
The discussion about the responsibility of AI companies is fueled by other incidents, such as the murder-suicide case in Connecticut, in which the perpetrator had hours-long conversations with ChatGPT that reinforced his delusions. University of California Law professor Robin Feldman emphasizes that chatbots can create a powerful illusion of reality that is difficult for vulnerable people to understand. OpenAI is being praised for its efforts to improve the problem, but questions remain as to whether warnings and security measures are enough to protect vulnerable users.
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