A California woman’s home become hell as she received hundreds of huge Amazon packages over the past year that she did not even order.
The woman, who is identifying herself as Kay, got so many boxes that she stacked them in her driveway and they reached nearly up to shoulder height. There were so many that she feared she would no longer have space to park her car.
‘When we come home, it was like this,’ Kay told ABC7, gesturing at the packages at her doorstep.
‘I couldn’t even get my mother in the house… It’s just been another form of hell.’
Kay said that the massive pile is ‘a fraction, because I have refused delivery on more packages than you see here’.
The big boxes all contain faux-leather car seat covers from a China-based seller on Amazon, Liusandedian. The seller advertises seat covers of the brand Etkin, fitting a variety of sedan and SUV make and models.
But based on the pile of returned boxes at Kay’s home in San Jose, many customers were not satisfied. More than 40% of Liusandedian’s reviews are a dismal one-star rating.
Liusandedian apparently put Kay’s address on the return labels, causing the mess.
Many customers have not received refunds, and one review writer said she paid over $129 for the item and it would cost her $124 to return it.
‘Oftentimes, what it costs to return it is about more than 50% of what they paid for it,’ Kay said.
‘Plus, these consumers aren’t getting their money back!’
Kay said she’s reached out to Amazon multiple times and filed six complaints.
Follow Metro on WhatsApp to be the first to get all the latest news
Metro’s on Whatsapp! Join our community for breaking news and juicy stories.
‘Every time I was absolutely assured this will stop… You won’t get any more of these packages, you’ll hear from us in 24, 48 hours…’ she said.
But the packages have kept arriving, and even made it difficult for her 88-year-old disabled mother to visit.
Kay said that Amazon told her to take the packages to USPS or FedEx or give them away or donate them. She said the e-commerce company only offered her a $100 gift card balance for the inconvenience.
‘Why is it my responsibility to get rid of this, when your seller is not following your rules Amazon?’ Kay said.
On Wednesday, after KGO inquired with Amazon on the matter, the company finally sent personnel to take all the packages.
‘We’ve apologized to the customer and are working directly with her to pick-up any packages while taking steps to permanently resolve this issue,’ Amazon told KGO.
Kay cried tears of joy.
‘I was in tears that somebody actually got back to me… after a year of trying to get somebody to just listen to me,’ she said.
‘It was such a relief!’
Get in touch with our news team by emailing us at webnews@metro.co.uk.
For more stories like this, check our news page.
