Virgin Australia came under fire after passengers on a flight from Bali to Brisbane, Australia, were forced to urinate in bottles and the lavatory sinks.
“We will be crediting guests for the Denpasar to Brisbane flight and we are proactively reaching out to them to provide this update,” a Virgin spokesman following the Thursday night disaster, offering their “sincere apology to customers.”
According to reports, one of the three lavatories was inoperable at the time of takeoff. However, the decision was made to continue with the scheduled departure due to “limited engineering support” at the departure airport.
However, according to an unnamed passenger, by midway through the six-hour flight, “every toilet failed.”
“For the remaining three hours, the cabin crew informed us we would need to relieve ourselves in bottles or ‘on top of whatever was already in the toilet,'” the disgruntled traveler told The Australian. “One elderly woman was unable to hold on and suffered the humiliation of wetting herself in public.”
The business class passenger was reportedly instructed to “use the sink to urinate” after refusing to use a bottle.
“This is a huge hygiene issue as people wash their hands in the sink,” he said. “For passengers to be forced to sit in a confined space for hours surrounded by overflowing toilets and human waste is a public health risk, a safety concern, and an absolute disgrace.”
The aircraft in question, one of Virgin Australia’s newest Boeing 737 Max 8s, was undergoing repairs Friday and scheduled to take off from Brisbane to Mackay on Saturday.
