SAN FRANCISCO / LONDON (IT BOLTWISE) – Unthread, an innovative startup, is on a mission to bring order to the chaotic nature of Slack-based support. With AI-powered bots, the company automates the majority of support requests and improves the efficiency of companies like Intuit and Automattic. Unthread will present its technology at TechCrunch Disrupt 2025.
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Unthread, an emerging startup from New York, has taken on the challenge of streamlining the often chaotic communication in Slack. CEO and co-founder Tom Bachant recognized the problem when he experienced the unstructured nature of Slack-based support. The solution: AI-supported bots that automate requests and process them more efficiently.
Unthread’s technology is not just a simple Slackbot, but a comprehensive system that identifies and resolves problems before they escalate. The company has already achieved significant success with customers such as Intuit, Lemonade and Automattic. Unthread’s bots can handle a majority of requests automatically and convert the rest into specific support tickets.
A key advantage of Unthread is the flexibility of its AI-based models, which can be seamlessly integrated into existing systems such as Jira and Zendesk or even replace them. This flexibility allows the technology to be used not only in support, but also in HR, legal or finance departments. This creates a self-updating knowledge database that supports the entire company.
The foundation of Unthread’s technology is a modern AI infrastructure that enables it to efficiently scale a variety of problems. Despite advances in AI, the fundamental problem that Unthread solves remains unchanged: organizing and automating support processes in modern communication platforms.
Tom Bachant, who already gained experience with his first startup Dashride, has learned from his previous ventures. After Cruise’s takeover of Dashride in 2018 and a failed HR startup, he found a niche that he was able to successfully fill with Unthread. Today he leads a small but powerful team that continues to expand Unthread’s capabilities.
Unthread’s participation as a Top 20 finalist at TechCrunch Disrupt 2025 underlines the company’s potential and innovative strength. The San Francisco event provides a platform to showcase the technology to a broad audience and forge new partnerships.
According to Bachant, the key to Unthread’s success is close collaboration with customers. Through ongoing conversations and feedback, the company was able to develop a deep understanding of its users’ needs and challenges, which was crucial for product development.
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