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Matalan urgently recalls £12 children’s clothing over ‘risk of being strangled’ & warns ‘stop using immediately’

MATALAN have urgently recalled three children’s clothes products over a “risk of being strangled”.

The British retailer made the decision after deciding that a number of boy’s swim shorts posed a serious risk to kids.

Boys' blue shark rash vest and short set.
Matalan
The Boys Blue Shark Rash Vest & Short Set was recalled[/caption]
Blue and white striped swim shorts.
Matalan
Matalan also recalled the seersucker swimshort blue[/caption]

The recall affects the blue shark rash vest and shorts worth £12 on the website at the time of writing.

The other two products recalled were the seersucker swimshorts in blue and the boys tie dye swimshorts.

Parents were urged to take the faulty items away from little ones and return them “immediately” to a Matalan store.

All three products could cause entrapment and strangulation, warned the retailer.

Matalan stressed that no receipt will be required to claim the refund.

Matalan said: “It has come to our attention that the above boys’ swim shorts do not meet our usual high standards for quality and safety, as there is a high possibility of entrapment and strangulation with the draw cord.”

The company also urged customers who bought the swimwear as gifts to inform others about the recall notice straight away.

It added: “If you have bought the above for someone else or know someone who has one then please let them know
immediately about this notice.”

Matalan apologised for the inconvenience caused to shoppers and confirmed that the recall does not affect any other products.

The retailer added: “We pride ourselves on delivering great quality at great prices, and we’re really sorry for any inconvenience caused.”

The Office for Product Safety and Standards (OPSS) also issued an alert to British shoppers regarding the recall.

The Government department explained that the dangerous swimwear fails to meet General Product Safety Regulations 2005 due to the excessive length of functional draw cords in the garments.

Officials also emphasised that shoppers should stop using the products right away.

Those with further queries can contact Matalan’s Customer Care Team on 0333 0044444 or email customercareceo@matalan.co.uk.

It comes after a popular children’s swimming float was urgently recalled over fears it could cause serious injury or even drowning.

The product, sold on Amazon, has been flagged as a safety risk.

It came after authorities found that its attachable canopy could lift the float from the water in windy conditions, putting children in danger.

The alert was issued in the UK following a border inspection.

The blue and yellow sea-themed swim seat, intended for babies and toddlers, poses a “serious risk of injuries”, according to the Product Safety Report.

If the float becomes airborne, a child could be thrown out and suffer an impact injury or drown.

Mint green tie-dye swim shorts.
OPSS
The boys tie dye swimshorts were also recalled[/caption]

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‘Noise sensitive’ woman loses battle with sisters to keep mum’s £420k home for her ’emotional support’ dogs

A WOMAN has lost a court fight with her sisters to keep their mum’s £420,000 home for her “emotional support” dogs.

Sharon Duggan claimed the home in Crawley, West Sussex, for herself after mum Agnes passed away in 2018.

Woman with a cane and suitcase outside a London courthouse.
Champion News Service
Sharon Duggan lost a battle for her mum’s house[/caption]
House in Lyndhurst Close, Crawley, subject of a court dispute.
Champion News Service
She claimed she needed the home for her therapy dogs[/caption]

The “hyper-vigilant and sound sensitive” alternative therapist said she needed the house for her therapeutic rescue dogs.

Sharon took her sisters to court after they tried to claim their share in the home, which was left to all three daughters.

Sibling Brenda, who was supported by third sister Ann, fought the case and won after a judge threw out Sharon’s claim.

Sharon had used the 1975 Inheritance Act to argue she deserved “reasonable provision” above her one-third share of her mum’s money.

She claimed her special sensitivity and medical ailments, which include dyslexia, fibromyalgia, depression, anxiety, insomnia, PTSD, Adjustment Disorder and long Covid, meant she should get at least a life interest in the property.

But while the judge accepted that Sharon has “particular issues,” he concluded a flat could not be ruled out as “suitable” accommodation for her.

Central London County Court heard most of Agnes’ estate was tied up in her house, where Sharon had lived and cared for her during her final dementia-stricken years.

After Agnes died, the three sisters ended up in court when Sharon refused to move out – citing her acute physical and emotional needs and the plight of her two rescue dogs.

She insisted her problems far outweighed those of her sisters and argued she had “sacrificed” her career to move in and help out her mum in 2014.

Sharon also claimed Agnes was planning to change her will to ensure the house was left to her.

She told the court she spent £30,000 of her own money on funding Agnes’ hefty vet bills for her beloved Jack Russell/Chihuahua cross, Lady.

In her written arguments to the court, Sharon insisted that “psychologically she could not cope with living in a flat again”.

Her barrister said: “She is anxious that neighbours may cause disturbances and impact upon her ability to sleep.

“She now has two rescue dogs, which help with her mental and emotional well-being, but which makes finding suitable alternative accommodation difficult.

“The claimant maintains that moving from the property would affect her mental health greatly and that having to move into rented or temporary accommodation would further affect her health negatively.”

Sharon said she wanted the house transferred to her outright or the right to a life interest.

She also alternatively suggest an order allowing her to buy her mum’s old property for a small sum, which would be raised with a mortgage.

But Brenda insisted that Sharon and her pets would be fine in a flat.

Judge Alan Johns said he was “satisfied” there was no promise that the house would go to Sharon alone.

He added: “Given the circumstances in which Sharon occupied the property with Agnes, there’s no moral claim strong enough to deprive her sisters of their share of this modest estate.”

The ruling means the sisters are each due a third of their mum’s estate – although Sharon’s share could be wiped out by the court bills for the trial.

Brenda Duggan outside Central London County Court.
Brenda insisted her sister would be fine in a flat
Champion News Service
Ann Duggan outside Central London County Court.
Sister Ann supported Brenda in her fight
Champion News Service

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Pheobe Bishop cops arrest 34-year-old flatmate who was last to see missing Aussie teen on explosive journey to airport

AUSSIE cops have arrested the 34-year-old flatmate of Pheobe Bishop – the last person to see the teen before her trip to the airport.

James Wood was taken into custody in the Queensland city of Bundaberg on Wednesday – but no charges have been laid.

Close-up photo of James Wood, housemate of missing teen Phoebe Bishop.
Facebook
James Wood, 34, has now been arrested[/caption]
Photo of missing teen Phoebe Bishop.
Facebook
The search for missing teen Pheobe Bishop has taken a grim turn[/caption]

He was pulled over at gunpoint while driving the grey Hyundai hatchback that has been at the center of cops’ investigation, 7 News Australia reported.

It comes just days after cops stopped the search for Pheobe – who went missing three weeks ago.

The Australian teen was supposed to board a flight on May 15 to see her boyfriend – but mysteriously she never checked in and hasn’t been seen since.

She was last seen in the morning of the day of her flight, after she was driven to the airport by her two housemates, Wood and Tanika Bromley.

The trio had been living in a derelict pad together, which cops have now declared a crime scene.

Her distressed mum, Kylie Johnson, has made a series of heartbreaking pleas begging anyone with information to come forward.

She also claimed that her daughter’s sudden disappearance was out of character.

Police have launched an extensive search effort – but they have failed to locate Pheobe or any of her belongings.

Pheobe Bishop timeline

by Harvey Geh

May 14: Pheobe Bishop’s last known bank transaction occurs.

May 15: Pheobe is reportedly dropped off near Bundaberg Airport’s terminal by her housemates, James Wood and Tanika Bromley, intending to catch a flight to Brisbane and then to Perth to visit her boyfriend.

May 15, 8:30am: Pheobe makes a final phone call to her boyfriend before her scheduled flight. Her phone is then switched off and has remained inactive since.

May 15, post-8:30am: Pheobe fails to check in for her flight. CCTV footage confirms she did not enter the airport terminal.

May 16: Family and police initiate search efforts. Pheobe’s social media accounts show no activity during this period.

May 24: Nine days after disappearing, Pheobe’s distressed mum pleads the public for information. She says she is “absolutely begging anyone with any information to contact the Queensland Police Service”.

May 25: The search effort is widened to cover more area and homicide officers are brought in to help.

More to follow… For the latest news on this story, keep checking back at The U.S. Sun, your go-to destination for the best celebrity news, sports news, real-life stories, jaw-dropping pictures, and must-see videos.

Like us on Facebook at TheSunUS and follow us on X at @TheUSSun

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Trent Alexander-Arnold ‘banned from taking prized possession to Real Madrid’ after transfer from Liverpool

TRENT ALEXANDER-ARNOLD will not be able to drive his Range Rover into Real Madrid training.

The full-back, 26, has penned a six-year deal with the Spanish giants.

Trent Alexander-Arnold in Liverpool's jersey.
Rex
Trent Alexander-Arnold is set to move to Spain[/caption]
Black Land Rover Range Rover Supercharged.
Alamy
The Liverpool full-back liked to drive a Range Rover into training[/caption]

Alexander-Arnold is said to have regularly driven a £130,000 Range Rover to Liverpool‘s training centre.

But per Spanish outlet El Motor, the England star will be forbidden to do so by his new club.

Real Madrid have a lucrative sponsorship deal with BMW.

As part of the arrangement, the club’s first team players are all gifted a BMW motor each season.

Stars get to choose a car, with Kylian Mbappe and Jude Bellingham having plumped for the £150k BMW XM.

Should Alexander-Arnold fancy a like-for-like replacement for his Range Rover, he could opt for a spacious BMW X7.

Or if he fancies something slightly smaller and sportier, he could instead give the BMW X5 a go.

Alexander-Arnold is set to be thrown straight in the deep end at Real Madrid, after they agreed a £10million fee with Liverpool to enable the right-back to play at the Club World Cup.

BEST ONLINE CASINOS – TOP SITES IN THE UK

Jude Bellingham personalizing his new BMW XM license plate.
Instagram @realmadrid
Bellingham, 21, opted for a plush BMW XM[/caption]

The Reds academy graduate could make his Real Madrid debut against Al-Hilal on June 18.

This will also mark new boss Xabi Alonso‘s first match in charge, having moved from Bayer Leverkusen to replace Carlo Ancelotti.

First, Alexander-Arnold has joined up with England for this month’s camp.

Boss Thomas Tuchel took his squad out for a team bonding trip to the Spanish Grand Prix last weekend.

The Three Lions will take on Andorra at Espanyol‘s RCDE Stadium this Saturday.

They will then face Senegal in a Nottingham friendly next Tuesday.

Trent Alexander-Arnold’s BMW options

By Michael Golson, Sun Motors correspondent

With Trent being forced to garage his beloved Range Rover and potentially switch to a BMW, Real Madrid’s newest Englishman still has some excellent options if he’s keen on another stylish and luxurious SUV.

The obvious choice is the top-of-the-range BMW X7 M60i, which, much like the Range Rover P530, is powered by a 4.4-litre V8 twin-turbo engine. It also combines the very best in luxury, comfort and endless interior space.

There’s also the BMW X5 M50i. While it lacks the same off-road capability as the Range Rover, it matches it in terms of on-road performance and dynamics – particularly with its sporty handling.

Currently in its fourth generation, the X5 is slightly smaller than the Range Rover but just as popular, thanks to its meticulously finished cabin and BMW’s highly regarded curved screen, perfect for all of the Liverpudlian’s infotainment needs.

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Inside UK’s ‘Paedophile Island’ where children were sexually abused ‘at industrial scale’ for YEARS & no one stopped it

Aerial view of Caldey Island, a man's photo, and a map showing the island's location.

WITH its luscious green cliff tops, white sandy beaches and glistening coves, Caldey Island looks like a picture-perfect paradise.

But the tiny island off the coast of Tenby, Wales, has a dark past – with children being systematically sexually abused on what has now been dubbed ‘Britain’s paedophile paradise island’ for more 50 years.

Father Thaddeus Kotik at Caldey Island abbey ruins.
Supplied
Father Thaddeus Kotik never faced criminal charges for his alleged abuse of children[/caption]
Father Thaddeus Kotik at Caldey Island abbey ruins.
Supplied
Six victims were paid compensation after a civil case found the Cistercian priest had abused them[/caption]
Caldey Abbey viewed from the village, Pembrokeshire.
Getty
The island’s monastery, where monks continue to live[/caption] Map showing Caldey Island's location 0.7 miles off the Welsh coast.

These children, many of whom were orphans and particularly vulnerable, were either island residents or coaxed on day trips from the mainland during school holidays.

They were systematically sexually abused by a number of monks who lived on the holy island, where Roman Catholic pilgrims routinely came for religious retreats.

But the worst of them all was Father Thaddeus Kotik, who moved to Caldey from his native Poland – where he had fought in the Free Polish army during WW2 – in 1947.

In 1956, he was ordained as a priest and joined the strict Cistercian order of monks, and set about befriending the families who regularly visited, along with the handful of farming families who lived there.

He gave them handmade chocolates and fresh produce, and invited the children to see the dairy.

Then, after gaining the trust of the devout parents, Kotik preyed on their daughters, luring them to places where there was no risk of detection – a room beside the dairy, the woods, or isolated rocky coves near the beach.

He also volunteered to babysit while their parents went out, pulling the sleepy youngsters from their beds to sexually assault them, and taking them to the monastery garage, where he kept a chest full of sweets.

Once inside the garage, he would lock the door, allow the children to eat as many sweets as they wanted.

Then he’d lift them to his lap, remove their clothes and sexually assault them.

‘He wore Y-fronts back to front’

Evil monk Father Thaddeus Kotik, stationed at the island’s monastery from 1947 until his death in 1992, never faced any criminal charges despite countless claims against him.

However, six victims were paid compensation after a 2016 civil case found the Cistercian priest had sexually abused them between 1972 and 1987.

One victim – who received a £19,000 payout – told The Sun she was advised against taking action by her mum and some former islanders who didn’t want her to “blacken the good name of Caldey”.

She made the trip to the island over school holidays and was preyed on almost every day by Kotik – also claiming she saw him abuse others, including babies.

The victim told us how the priest would wear Y-fronts back to front to seem harmless and naive, and “to pretend he didn’t know how it all worked”.

“We just thought, ‘This is an adult who is interested in us.’”

His hands were very rough, and he always stank of BO. We would get infections because his hands were so dirty.”

Victim

She continued: “What I noticed about Father Thaddeus, he always abused [the children of] vulnerable families.”

She described coach loads of kids from care often visiting the island for days at a time, who he would prey on as they visited the Abbey grounds, often after luring them into the garden.

“The other monks said he was a bit of a joker, a bit of a child,” she explained. “They didn’t take him that seriously, but they knew there was something dodgy about him.”

Referring to the other monks and staff, she said: “The whole island was like a cult, it was a feudal hierarchy. You had them at the top and then everybody else underneath.”

She claims in 1990 she told her mum – who died several years ago – about the abuse but was warned not to report it or Kotik would be segregated from the other monks on the island.

HOW TO REPORT HISTORICAL SEX ABUSE

This guide was produced by Operation Hydrant – a coordination hub
established in June 2014 to deliver the national policing response,
oversight, and coordination of non-recent child sexual abuse
investigations.

It specifically looks at cases concerning persons of public prominence, or in relation to those offences which took place within institutional settings.

You can report to the police at any time.

It can be done in a number of ways – going to a police station, dialling 101, reporting online via a police website, or even through a third party, such as a friend or relative.

When you first make contact with the police, they will take an initial report, a ‘first account’.

The force will then make contact with you to take more detailed information.

An impartial investigation will then be launched based on what you have told officers.

“Father Thaddeus would abuse us three or four times a day,” she recalled. “His hands were very rough, and he always stank of BO. We would get infections because his hands were so dirty.”

She described how Kotik was “so compulsive” and would invite kids to a makeshift office he had near the dairy.

His myna bird would chatter and he’d offer them biscuits before abusing them.

She said the Lincoln biscuits had “lumps all over them”.

“I remember thinking they were the tears in my eyes and how sad they were. Thinking of somebody’s eyes.”

The victim finally stopped going to the island regularly at the age of 16.

By then, she had gone through puberty, so Kotik had lost interest in her.

But the trauma has remained, and she was later raped by someone linked to the Catholic church when she was 15.

“I felt I didn’t have any rights over my body, I didn’t feel I could say, ‘No, I don’t want to do this’,” she said.

“What I tend to do now is just avoid people because I was never brought up to have the self confidence to say no.

“What I’ve realised is I’d rather be busy and lonely than in a relationship.

“When a relationship gets remotely sexual I’m right there and it’s too loaded and too many conflicting feelings.”

Monk selfie ban

In a letter from an island resident seen by The Sun, it was alleged that a “grooming” culture still persists and that offenders are “protected”.

Earlier in 2024, safeguarding officer Maria Battle, former chair of the Howell Dda University Health Board in Wales, was appointed to oversee the island.

She is a director of the Caldey island Estate Company Ltd which has led anti-abuse campaigners to question her independence.

Since her appointment, a page has appeared on the island’s website saying Caldey operates under the Catholic Safeguarding Standard Agency.

In May, she announced that the Abbey has appointed Independent Safeguarding Consultant and former Assistant Police & Crime Commissioner for South Wales, Ms Pickles OBE, to lead a “thorough review” into historical claims of child abuse.

Victim testimonies from the Seventies collected by Ms Pickles suggest Kotik was a “serial and prolific abuser of children”, often in “plain sight” of others on the island.

The report states there were multiple other occasions where accusations of child sexual abuse were not appropriately logged or reported to the authorities.

Multiple men with convictions for sexual offences have been known to have resided on the island at various times from the Seventies to the present day.

Six years ago, Kevin O’Connell – who was also abused as a child on the island – created the Caldey Island Survivors Campaign after many others wrote to him about what had happened to them, and says he has so far collected 59 victim accounts.

In December last year, a safeguarding review authored by consultant social worker Jan Pickles concluded victims of sexual abuse on the island were treated in a hostile, heartless and cruel way.

In response, Caldey Abbey, which commissioned the report, apologised for the suffering caused.

It was also revealed in the review that a number of sex offenders had spent time on Caldey Island.

This included Paul Ashton, who lived there for seven years using an alias while on the run from police.

He had unrestricted access to the IT system and used it to download indecent images of children.

A visitor who discovered his true identity informed police and he was later jailed.

When he was discovered at Caldey Island in 2011, more indecent images were found on his computer in the monastery.

The visitor believed he had been operating a distribution network for indecent images of children, masquerading as a cleaning company.

Two other men, Father John Shannon and John Cronin, convicted of sexual offences involving children, have also been linked to Caldey Island.

A string of safeguarding recommendations were implemented following the review, including strict limits on contact the members of the monastic community can have on visitors.

The monks are not allowed to give religious or pastoral advice to visitors even if asked or pose for a selfie with them, and under a “no touch” policy will be obliged to report any accidental physical contact.

Following renewed calls for a public inquiry, renowned public enquiries lawyer Michael Imperato said he would be prepared to take on the case and believes children could have been sexually assaulted on the island at “industrial scale”.

Ms Pickles’ review into what happened on the island involved thorough contact with 16 victims of child sexual abuse.

It is understood Ms Pickles accepts Mr O’Connell’s now 59 victim accounts and notes more victims – up to 19 – contacted journalist Dr Amanda Gearing following media coverage in 2017.

Ms Pickles said the abbey had responded in a “heartless way” to victims who were “very vulnerable and very damaged”.

The review outlined several missed opportunities and said there appeared to have been a failure of leadership at the highest level.

It said repeated and frequent allegations of sexual abuse against Kotik had not been reported to the authorities as the law of that time required.

“This strategy has led the abbey’s approach to be seen as hostile and cruel,” it said.

Father Jan Rossey, who took on the role of abbot in 2023, said he’d read the review with “deep sorrow and regret” and that it was “particularly heartbreaking to hear children spoke up to adults and no action was taken.

“Children and their families were failed when they should have been supported and listened to.

“The abuses should have been reported to the statutory authorities.

“On behalf of the monastic community, I sincerely apologise to all those who have been hurt and have suffered because of the abuse of Thaddeus Kotik and past failures in not protecting children and their families.

“It is particularly odious when abuse is committed and hidden by people who are in positions of trust because of their monastic or priestly vocation.”

He said safeguarding was now his priority and he had put measures in place to ensure the correct response to any allegations would be followed.

He added: “Since becoming Abbot, I have ensured that many safeguarding improvements have been put in place. These are detailed in the review.

“I have also reached out through Jan Pickles OBE to everyone who gave evidence offering to meet with them in person to apologise, to offer support and to thank them for their courage.

“I thank everyone who bravely came forward to give evidence of their experience to the review and I promise that I will do my utmost to prevent abuse from ever happening again on Caldey Island.”

Aerial view of Caldey Island, Pembrokeshire, UK.
Getty
Caldey Island sits just two miles south of Tenby in Pembrokeshire[/caption]
A man who was abused by a monk as a child.
Father Kotik arrived in 1947 and died there in 1992
Supplied
Father Thaddeus Kotik at Caldey Island abbey ruins.
The island’s old abbey, where monks continue to hold services
Supplied

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Ex-England cricket star’s ‘beautiful’ daughter, 21, was ‘repeatedly dismissed by doctors before her sudden death’

THE daughter of a former England cricket star was repeatedly “dismissed” several times by doctors before her sudden death.

Bethan Amy James tragically passed away aged 21 on February 9, 2020 – just 48 hours after being taken to hospital.

Portrait of Bethan James.
@sjamesjourno/twitter
Bethan Amy James died just age 21 on February 9, 2020[/caption]
Photo of Bethan James with her father.
WNS
Ex-England cricket star Steve James’ daughter is believed to have contracted sepsis[/caption]

Her dad, former Glamorgan and England cricketer Steve James, was away covering Wales’ Six Nations match in Ireland when Bethan became seriously ill.

Bad weather meant he was unable to travel home in time to see her before she died.

The first day of an inquest into her death opened on June 3, 2020, at Pontypridd Coroner’s Court.

It will probe her care and treatment under Cardiff and Vale University Health Board and consider how she came about her death – which is believed to have been sepsis.

During the hearing, her mother, Jane James, said Bethan was “dismissed” by multiple medics and that “her life could have been saved,” according to WalesOnline.

Speaking at the inquest, Jane described Bethan as a “caring” and “beautiful” person who always put others before herself.

At the time of her passing, Bethan lived in Cardiff and was studying journalism at University.

Jane said her daughter had suffered gastrointestinal issues throughout most of her life, before she was diagnosed with Crohn’s disease in 2019 at the age of 20.

Crohn’s is a lifelong condition whereby parts of the digestive system become inflamed.

Symptoms include diarrhoea, stomach aches and cramps, blood in stool, fatigue and weight loss.

While there is no cure for Crohn’s disease, treatment can help reduce or control symptoms, according to the NHS.

Bethan had been unwell for sometime, but her loved ones were unaware she could have contracted sepsis.

Jane gave a heartbreaking account at the inquest of the days leading up to her daughter Bethan’s death.

She explained that on Saturday, January 25, 2020, Bethan had gone into town with a friend but came home feeling tired and short of breath.

Concerned, the family booked an emergency GP appointment for the following Monday, January 27.

At that appointment, Bethan’s GP, Dr Jonathan Carnell, was worried enough to refer her urgently to Llandough Hospital for further checks on her breathing.

The inquest heard Bethan was diagnosed with “community acquired pneumonia” on January 28, 2020 and sent home with antibiotics.

But her mum Jane said this wasn’t explained clearly.

Photo of a man holding a young girl.
Facebook
Steve was unable to reach his daughter before she passed away[/caption]
Photo of Bethan James.
WNS
Bethan had been living with Crohn’s disease[/caption]

“They didn’t tell her ‘community acquired pneumonia’,” she said.

“They said she may have a chest infection and to take antibiotics as a precaution.”

Jane said hearing “pneumonia” would have made them realise how serious it was.

Pneumonia is inflammation of the lungs, usually caused by an infection, according to the NHS.

It can be treated with antibiotics with most people making a full recovery within a few days of treatment.

However, the condition can be deadly and lead to sepsis in those with underlying health conditions that make their immunity weaker.

‘Abrupt’ and ‘dismissive’ treatment

Despite feeling unwell, Bethan went to university the next day to give a presentation but came home “absolutely exhausted”.

Her condition worsened – she developed numbness, pain, involuntary movements, and couldn’t eat.

“On Tuesday she could drive, and by Sunday she couldn’t hold a cup in her hand,” Jane said.

Jane took her to A&E on February 2, 2020.

She said the nurse that saw her daughter was “abrupt,” and a doctor was “dismissive” of her chest symptoms.

She said he spoke to A&E consultant Dr Chen Wen Ngua for advice as well as to neurology registrar Dr Mark Willis.

It was heard how the outcome of this hospital trip was that Bethan’s symptoms were likely the result of a hemiplegic migraine.

“I don’t feel on the second visit that they fully assessed her,” Jane said.

‘They didn’t appreciate how unwell she was’

Bethan collapsed at home the next day but refused to return, saying she felt dismissed.

Paramedics found her heart rate high but couldn’t force her to go.

By February 5, 2020, her right leg was affected, and Jane took her back. Dr Ngua, who saw her again, said: “You again! You were here on Sunday.”

He later told the inquest he “did not mean to be dismissive.”

A medic noted her heart rate was high but assumed the machine was broken.

“Definitely,” Jane said when asked if Bethan should have been admitted.

“She was so unwell. They didn’t appreciate how unwell she was,” she added.

A neurology follow-up was arranged only after Jane threatened to escalate. Bethan “could barely walk out of the hospital.”

The next day, medics had “no idea” why they were there – the referral hadn’t been recorded.

Again her heart rate was “off the scale” and dismissed. Her breathing problems weren’t checked.

Photo of Bethan Amy James.
Gofundme
Her mum Jane claims doctor dismissed her serious symptoms[/caption]

Jane criticised Dr Willis for saying: “He had seen a 17-year-old girl with similar symptoms and that she is now symptom free and fine.”

She added: “I have no idea how he could say this to Bethan without diagnosing her.”

Blood tests were ordered, but Bethan was too dehydrated.

Jane said: “I felt they just wanted Bethan out of there as soon as possible.”

Dr Willis told the inquest he was trying to reassure the family.

He said her symptoms were rare for sepsis and only mild weakness was observed.

Sepsis is the body’s extreme and dangerous reaction to an infection.

It can lead to tissue damage, organ failure, and death if not treated quickly.

By February 8, 2020, Bethan was bedridden.

Jane said she looked “dreadful” and had pale nails.

Despite her mum’s offers to call an ambulance, Bethan said Dr Willis had told her she’d be fine. Jane eventually called 999.

Paramedic Paul Humphries couldn’t record her blood pressure – a sign of sepsis Jane only now understands.

He requested a low-priority ambulance (P3), later upgraded to P2. “I don’t know why someone doesn’t get a P1 when they are so unwell,” Jane said.

Paul told the inquest he believed he acted appropriately.

At hospital, they waited in the ambulance despite a bed being available. Bethan was finally triaged at 8:10pm and taken to resus over an hour later.

Steve James and his wife kissing before he leaves for Lord's.
PA:Press Association
Jane (pictured with Steve) thinks the doctors would have treated her differently had she been 17[/caption]

‘They didn’t know what they were doing’

Jane described “chaos” as medics struggled to insert a line and there was no clear lead on her care.

“She could hardly breathe and was so scared.”

An anaesthetist sedated her.

“I felt that with that, her body lost its ability to fight.”

Shortly after, Bethan had a cardiac arrest.

“As soon as I walked in, I knew she was dead,” Jane said.

The mum said that a sepsis protocol should have been put in place early on and that her daughter.

The NHS sepsis protocol requires urgent antibiotics, fluids, and monitoring within one hour of spotting sepsis symptoms.

“She should have had the right care straight away… It’s heartbreaking as a mum to know her life could have been saved.

“They didn’t know what they were doing.”

The inquest continues.

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Huge change to compensation rules plotted by financial ombudsman after spike in complaints

A HUGE change to compensation rules is being plotted by the financial ombudsman after a spike in complaints.

The Financial Ombudsman Service (FOS) is proposing to change the interest rate applied to the compensation awarded to consumers and tie it to the Bank of England (BoE) base rate.

Close-up of British one-pound coins on banknotes.
PA
The FOS is plotting a change to the way customers receive compensation[/caption]

It comes after a rise in the number of complaints to the FOS, with more than 140,000 registered in the second half of 2024 – a 49% hike on the same time period in 2023.

If someone is found to have lost out because of their financial firm’s errors, the ombudsman can order the business to pay compensation, plus interest.

There are different types of interest businesses can be directed to pay, and one of these compensates consumers for being “deprived” of money (not having it available to use) such as when it finds a claim has been wrongly turned down by a financial firm.

The ombudsman can currently direct businesses to pay 8% interest on top of the compensation for the period their customer was out of pocket.

It can also tell a business to pay 8% interest if it does not pay compensation on time.

But the service said feedback suggests the interest rate “could be better aligned with, and reflect, market conditions”.

For new complaints submitted to the service, it is recommending changing the interest rate so it tracks against the Bank of England’s average base rate plus one percentage point.

The base rate would be calculated as an average rate over the period that the money was due until the date redress payment is made.

The consultation is gathering feedback on this recommendation as well as other potential options and proposals for implementation.

The BoE base rate currently sits at 4.25%, its lowest level in two years.

Economists have speculated that two more reductions could happen this year.

James Dipple-Johnstone, interim chief ombudsman at the FOS, said the service welcomes feedback “on whether our proposed new interest rate strikes the right balance between simplicity, fairness and proportionality”.

The consultation will run until July 2 and the service said further proposals around its service will be brought forward in the summer.

What the base rate affects

The base rate is the rate charged by the BoE to smaller high street banks.

How to complain to the FOS

If you have a complaint about your service, contact the company involved first and make a formal complaint.

Keep a note of names, dates and times of any correspondence you have with the company and try to put everything in writing, or make notes of anything discussed over the phone.

If the company makes any promises over the phone, follow up in writing as soon as possible confirming what was said.

If the company does not resolve your issue, you’re not happy with the outcome or if they don’t respond within eight weeks, you can complain to the FOS.

Start a complaint by visiting financial-ombudsman.org.uk/make-complaint.

You may need to provide copies of evidence to support your claim, so make sure you have those to hand.

The FOS may ask you for further evidence or for more information – it’s a good idea to provide everything you are asked for if you can.

If the ombudsman upholds your complaint, it will tell the company how it needs to put it right. You can then accept or reject this outcome.

If it rises or falls, it has a knock-on effect on a host of other things, including mortgage rates and savings rates.

For example, a host of banks and building societies have been slashing interest rates on their saving accounts in recent months following a number of BoE base rate falls.

This includes Newcastle Building Society, NatWest and Nationwide.

But the lower base rate has also seen interest rates drop for mortgage holders as well.

According to moneyfactscompare.co.uk, the average two-year fixed residential mortgage rate today is 5.13%, down from 5.93% a year ago.

Meanwhile, the average five-year fixed residential mortgage rate today is 5.10%, down from 5.50% a year ago.

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