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A ‘family-friendly’ cruise became a holiday from hell after a family were forced to hide in their cabin to escape hordes of drunk passengers.

Ian and Sally Wright, from Sunderland, had forked out £8,000 to get on board the MSC Cruise Virtuosa on July 12th for a two-week trip across Spain.

The believed the cruise was aimed at families so would be perfect for kids Jack, 11, and Molly, 8,as well as Sally’s mum.

However the holiday descended into chaos, with the other passengers said to have drunk ‘insane’ amounts of booze more suited for a nightclub.

The 41-year-old dad said: ‘We wanted to book this cruise because we thought it was a family ship. We thought it looked great for kids.

‘It was worse than a Wetherspoons. It would take you half an hour to get a drink. It was just horrendous.

‘It felt like an 18 to 30s club at times. If you were by the pool, you’d just hear constant swearing and people getting louder through the day.

‘We just thought “what have we spent our money on?” It became like Fawlty Towers.’

The author described how one family scrabble game was ruined when a drunken cruiser vomited next to their table.

He claimed it took staff an hour to mop up the ‘smelly’ mess.

MSC Cruises said they ‘regretted’ that the family’s experience did not meet their expectations and said they will be reaching out to ensure their ‘concerns are properly reviewed and addressed’. 

Beyond the drunken behaviour, things got worse when Iain’s kids Jack and Molly returned from the top deck ‘covered in black soot’, which Ian claimed came from the ship’s funnels.

Ian claimed: ‘We were leaving the port and the kids went up to the top deck to see if the water slides were open.’

‘While they were on that deck, it just rained down black stuff all over them. They came down to tell us and Jack’s skin was covered in black stuff, Molly’s swimming costume was stained all over her and it was on her arms.’

The substance even triggered an allergic reaction on the 8-year-old’s skin, with the family visiting the doctor to treat her hives.

The dad continued: ‘They said it was from the fumes because it was in the area where the fumes had touched her skin.

‘She suffered with itching for 24 hours but it was a result of her being covered in this soot. It’s not acceptable.’

The horrified family then complained to staff but were allegedly told by staff ‘it happens sometimes’.

The shell-shocked family said they tried to leave the cruise halfway through in Majorca after they were sheltering in their rooms to avoid the ‘horrible’ atmosphere.

Dad Ian said there was ‘constant swearing’ and drunkenness which meant they had only 12 hours of fun over two weeks.

He demanded an apology and a partial refund.

Ian went on: ‘We spent most of the holidays just going out to eat and staying in our cabins because the atmosphere was just awful. There were no quiet areas. Everywhere was packed. 

‘We got back feeling quite disheartened. It was a lot of money. The kids were disappointed.’

An MSC Cruises spokesman said: ‘We take all guest feedback seriously and regret that the Wright family’s experience did not meet their expectations.

‘Their concerns were addressed directly by the team on board and they were encouraged to follow up with our Customer Service team after their trip for further assistance.

‘As we have not received any additional communication from them since then, our Customer Service team will now reach out to the Wright family directly to ensure their concerns are properly reviewed and addressed.’

Get in touch with our news team by emailing us at webnews@metro.co.uk.

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