Passengers holding unused Mango tickets or COVID-19 vouchers are set to receive only 12.66% of what they’re owed.
This comes after creditors and Business Rescue Practitioner (BRP) Sipho Sono, approved a new plan shifting the airline into a structured wind-down.
The revised approach replaces liquidation and aims to recover as much value as possible, but offers little relief for affected customers.
Mango passengers to receive a fraction of their claims
Mango’s unflown ticket liability was originally R169 million, but just R29.5 million worth of claims were verified by the 1 September deadline, Travel News reported.
Sono says this is largely because around R100 million in COVID-19 vouchers were never submitted during the verification process.
Under the approved plan, passengers will receive:
- 12.66 cents per rand of their claim value
- 40% of that amount paid within 30 days of the plan’s adoption (24 November 2025)
- The remaining 60% paid once SARS and the Auditor-General complete tax assessments for 2023–2025
Mango is also trying to unlock additional funding through its Passenger Protection Plan guarantee, held by Standard Bank but controlled by the Air Services Licensing Council (ASLC) and the International Air Services Council (IASC).
If the councils release the funds, the BRP says it will be ring-fenced for customer refunds. The size of this guarantee is still undisclosed.
