Amazon Web Services (AWS) experienced a major outage on Monday, October 20, causing a ripple effect across nearly every industry. One unexpected hiccup, however, left some tech owners in quite a pickle when bedtime came around.
Eight Sleep’s $2,000+ ‘Pod’ mattress covers went offline during the outage, causing them to become stuck at high temperatures and inclined positions.
“The AWS outage has impacted some of our users since last night, disrupting their sleep. That is not the experience we want to provide and I want to apologize for it,” Eight Sleep CEO Matteo Franceschetti tweeted Monday.
The AWS outage has impacted some of our users since last night, disrupting their sleep. That is not the experience we want to provide and I want to apologize for it.
We are taking two main actions:
1) We are restoring all the features as AWS comes back. All devices are currently…— Matteo Franceschetti (@m_franceschetti) October 20, 2025
He went on to promise that his team “will work the whole night” to build a mode that would allow the “pod” to remain operable during an outage.
“We are taking two main actions: 1) We are restoring all the features as AWS comes back. All devices are currently working, with some experiencing data processing delays. 2) We are currently outage-proofing your Pod experience and we will be working tonight-24/7 until that is done,” Franceschetti continued.
While many users questioned why an “offline mode” was not an existing feature of the product, others complained that their beds were “stuck in an inclined position.”
It seemed Franceschetti followed through on his promise, as he later confirmed “all the features should be working.”
The AWS outage began around 3 am ET. AWS reported “increased error rates and latencies.”
“Some requests may be throttled while we work toward full resolution,” the company said.
