First National Bank (FNB) is expanding its partnership with the Department of Home Affairs (DHA) to improve service delivery and accessibility nationwide
Customers can now apply for the re-issuance and first-time applications of Smart IDs and passports through the FNB Banking App or its branch network, the financial services providers said in a statement.
The collaboration, which began in 2015, has already seen more than 570,000 Smart IDs and passports issued through seven participating FNB branches.
HOW TO APPLY?
In the coming months, customers will be able to submit reissuance applications via the FNB Banking App or the DHA’s existing online booking system. Through the app, they can request their Smart ID or passport to be reissued and either delivered to their address or collected from an FNB branch.
For those requiring assistance, designated branches will remain available for photographs, fingerprints, and collection.
FNB will also introduce status tracking so customers can monitor the progress of their applications once submitted.
FNB CELEBRATES PARTNERSHIP
The bank’s CEO Harry Kellan said the bank continues to innovate to meet customers’ needs and is proud to maintain its decade-long partnership with the DHA in support of the government’s digital transformation agenda.
“FNB recognises how critical Smart IDs and passports are to all South Africans, whether for applying for basic services, opening bank accounts, seeking employment, or travelling,” said Kellan.
He added that the DHA’s new technology, combined with FNB’s systems and infrastructure, will help reach millions more South Africans.
FNB Points of Presence CEO Zibu Nqala said the partnership is built on a shared commitment to improve access to essential services.
“We are proud to support the Department in delivering meaningful impact to communities across the country,” said Nqala.
WILL YOU BE USING THIS NEW SERVICE?
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