Londoners have been left unable to hire Santander Cycles today after an issue with the software update.
Thousands of commuters were left high and dry when trying to ride a Santander bike in London this morning.
Frustrated commuters said the docks and fobs are not working, and the app and website are not available to sign in.
The issue is due to an overrunning software upgrade, TfL confirmed.
Engineers are working to get the service back, but there was no confirmation when that will be.
One rider took to social media to warn others this morning: ‘Just been to a dock and fobs aren’t working on manual or pedal bikes. App not loading and website doesn’t allow you to sign in. Tried app and website again just now (7:15am) and both are still not working.’
A TfL spokesperson told Metro: ‘We’re very sorry for the disruption caused to Santander Cycles this morning. This is due to planned software upgrades overrunning and we’re working hard to restore services as soon as possible.’
Metro understands that customers with a key can still hire bikes.
London is dotted with more than 12,000 Santander bikes, both traditional pedal and newer electric bikes.
A day pass with a traditional bike costs £3.50.
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