BACKED by one of the biggest brand names in the UK, Virgin Games has an advantage competing in the crowded online gaming industry.
The Virgin Group has been associated with the casino sector for over 20 years now, which has given them time to back up their notoriety with real substance.
This Virgin Games casino review will delve into what is on offer for new and existing customers, and give players a better idea of whether they want to give the platform a spin.
The Sun UK’s verdict – 4.37/5
Our Virgin Games casino review concludes that this is a provider worthy of consideration among UK players. The welcome deal is potentially one of the most generous around and it’s backed by fair terms.
Ongoing promotions add to the value, and there is a vast selection of casino games here. Virgin Games is backed by efficient customer service, a wide range of responsible gambling tools and a good selection of funding options.
Keep reading to see why we give Virgin Games such a high Sun Factor ranking, and we list it among the best online casinos in the UK.
Virgin Games casino quick facts
This review will explore all key aspects of the Virgin Games online casino platform, but here is a quick roundup of some essential facts:
 Year established |
2004 |
 UKGC account number |
Operated by Gamesys Operations Limited – 38905 |
 Welcome bonus |
Stake £10 and receive 100 free spins |
 No. of games offered |
900+ |
 No. of game providers |
36 |
 Payment methods |
Visa, Mastercard, PayPal, Apple Pay, Google Pay |
 Customer support |
Live chat, email (via an online support form), social media, FAQ page |
 App |
Yes |
Virgin Games bonuses and promotions
Virgin Games is one of the more active casinos in terms of bonuses and promotions. Following a generous welcome offer outlined below, there are several ongoing deals to choose from.
Free spins are a regular part of promos for existing players and there is also a loyalty programme called Virgin Games Plus for those who stake regularly. It’s an invite-only VIP programme. Virgin Games notifies those that are selected to join.
Virgin Games welcome bonus
The welcome bonus at Virgin Games currently includes 100 free spins for new players. This is only available when new members successfully complete the criteria and play through an initial £10. There are some terms and conditions to follow. The essential rules of this promotion include:
- Use the dedicated welcome offer link and directly register via the landing page.
- Opt in by selecting the free spins offer before making your first deposit.
- The £10 initial deposit must be played through once on any game within 30 days.
- Once the playthrough requirement is met, Virgin Games will release 100 free spins within 72 hours.
- Free spins are exclusively for the Double Bubble slot.
- No wagering requirements apply to free spin winnings.
Virgin Games games and software providers
Virgin Games works with some of the top software providers to deliver a diverse range of games online. There are more than 30 game development companies working with the brand, including well-known providers such as Microgaming, Nolimit City, Evolution, Push Gaming and Red Tiger. Some of the newer and more innovative game producers are also here, including Wazdan, Lightning Box, Greentube and Snowborn Games.
Virgin Games is most known for their selection of classic casino games like roulette, blackjack and poker. Their 900+ game library also includes slots, progressive jackpots, live dealers, Slingo and online bingo. They also have daily free games which give you the opportunity to win cash or free spins at no additional cost.
Another perk that Virgin Games offers is a range of exclusive game titles like Virgin Gold Blitz, Big Bass Virgin Games Xplorer and Virgin Gates of Olympus. Exclusive titles like these give you a fresh and unique gaming experience that is only available at Virgin Games.
Top 3 Highest RTP slots at Virgin Games
This Virgin Games casino review has uncovered some high RTP slots that are more popular than most. The return to player percentage is clearly a factor, making Guns N’ Roses, Lady Earth and 88 Fortunes Megaways three of the most played titles on the platform.
| Slot name |
Guns N’ Roses | Lady Earth | 88 Fortunes Megaways |
 RTP |
96.98% | 96.8% | 96.36% |
| Software provider |
NetEnt | Crazy Tooth Studio | Shuffle Master |
 Theme |
Rock Music | Fantasy | Oriental |
 Reels |
5×3 | 5×5 | Variable |
 Paylines |
20 | 51 | 117,649 |
 Volatility |
Low to medium | Medium | Medium to high |
| Year released |
2016 | 2020 | 2019 |
Banking options to deposit and withdraw at Virgin Games
Even though Virgin Games’ banking options might not be the most impressive compared to some other casinos, their options are still pretty solid. Players can choose from Visa, Mastercard, PayPal, Apple Pay and Google Pay.
Deposits should hit your account instantly. Withdrawals may take up to three days, but players will generally see their returns arrive between four to 24 hours. Virgin Games doesn’t charge any transaction fees.
| Payment method | Min. deposit | Min. withdrawal | Processing time |
|---|---|---|---|
| Visa | £10 | £10 | 1-3 days |
| Mastercard | £10 | £10 | 1-3 days |
| PayPal | £10 | £10 | 1-3 days |
| Apple Pay | £10 | £10 | 1-3 days |
| Google Pay | £10 | £10 | 1-3 days |
Virgin Games mobile app and play
Virgin Games online casino has recently introduced an app, and it’s available for both iOS and Android devices. The app can be accessed from the usual stores, but the operator also has a QR code on its main website.
It’s fast and free and the Virgin Games app offers high functionality as all games are optimised for mobile play. The software has received positive reviews on the usual platforms with few, if any, comments about freezing or lag. The app scores a 4.5 at Google Play and 4.6 elsewhere.
How to sign up at Virgin Games
The best online casinos have a streamlined sign up process. It’s important to gather all your essential information beforehand, but nobody wants to get stuck in a lengthy process that delays their game time.
Fortunately, it’s quick and easy to register at Virgin Games online casino. Here’s what you need to do:
- Click on the red ‘Join Now’ button at the top right of the homepage.
- There are four stages to the sign up form. The first requires an email address and password.
- Enter your first and last name.
- Select your date of birth
- Lastly, enter your physical address
The operator may be able to verify your identity straight away, but it’s possible they may ask for scanned ID documents, so remember to keep these on hand.
Responsible gambling at Virgin Games
As part of this Virgin Games casino review, it’s important to consider all the responsible gambling tools made available to customers. The best casino operators are those that provide links to charities and independent support sites, while also providing tools that customers can use to keep their play in check.
Here’s what to expect at Virgin Games:
- Links to the independent bodies GAMSTOP and GamCare
- Ability to set limits on deposits
- Reality checks to remind players how long they’ve been online
- Timeouts and self-exclusions for temporary and permanent breaks
Virgin Games customer support
Anyone who needs assistance from Virgin Games can get in touch using one of several methods. The quickest of these is live chat, which is accessible on a 24/7 basis.
For those who are not in a rush, you can send an email through the online support form on their website and review their comprehensive set of frequently asked questions. Virgin Games also provides customer support on several social media platforms.
To recap, Virgin Games customer support is available through:
- Live chat
- Email support (via an online support form)
- Frequently asked questions
- Social media help
Players should note that the only supported language is English.
FAQ about Virgin Games casino UK
Some of the more commonly asked questions about Virgin Games include:
1. Is Virgin Games casino legit?
Yes, Virgin Games is a legal casino platform. The operator is licensed and regulated by the UK Gambling Commission, and details of the licensing arrangement can be found at the bottom of the homepage.
2. How long do Virgin Games casino withdrawals take?
Virgin Games withdrawals will usually hit the customer’s account on the next working day. Requests are processed within 24 hours, but there may be occasions when the funds take up to 72 hours to arrive.
3. Who owns Virgin Games?
Virgin Games is owned and operated by Bally’s Corporation. The company runs other brands and is a well-known operator within the gambling industry.
4. Does Virgin Games have an app?
Yes, Virgin Games has an app, and it’s available for both the iOS and Android platforms. The Virgin Games app is free to download from the usual stores.
5. For what games can I use my Virgin Games bonus?
Any casino game can be used when playing through the £10 qualifying deposit. The free spins included in the welcome bonus are exclusively for the Double Bubble slot game.
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About the author
James Anderson
James Anderson is a Betting & Gaming Writer at The Sun. He is an expert in sports betting and online casinos, and joined the company in November 2020 to work closely with leading bookmakers and online gaming companies to curate content in all areas of sports betting. He previously worked as a Digital Sports Reporter and Head of Live Blogs/Events at the Daily Express and Daily Star, covering football, cricket, snooker, F1 and horse racing.
Remember to gamble responsibly
A responsible gambler is someone who:
- Establishes time and monetary limits before playing
- Only gambles with money they can afford to lose
- Never chase their losses
- Doesn’t gamble if they’re upset, angry or depressed
- Gamcare – gamcare.org.uk
- GambleAware – GambleAware.org
Read our guide on responsible gambling practices.
For help with a gambling problem, call the National Gambling Helpline on 0808 8020 133 or go to gamstop.co.uk to be excluded from all UK-regulated gambling websites.
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